Separate commitment from hope

Authorized effort, assumptions, and the next approval first.

Decision requested

Approve only the pilot envelope; require a separate decision for ongoing spend.

Pilot envelope

Illustrative cap: 30 days, one queue, up to 20 staff hours for setup and review. No production subscription commitment.

Potential benefit

Fewer unclear handoffs is a hypothesis, not a booked saving. No ROI claim is made.

Evidence

Count eligible handoffs, missing owner fields, setup hours, and time spent correcting exceptions. Record source and period.

Gate

On 18 November, compare the result with the baseline and staff time used; require new approval to expand.

Dependency

Technical approval of test data by 11 November. If late, move the start and review dates together.

Owner

Buyer finance partner confirms the envelope; operations lead maintains the pilot record.

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